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Faqs

How do I register with GoXimbo?
If you want to register now, please go to homepage and you will find log-in button on top of the homepage.
Why should I register with GoXimbo?
While you can book on GoXimbo as a guest user, we recommend you register with us to make the process faster and more convenient. You won’t have to spend time typing your details every time you make a booking. You will also get priority access to our deals by email, before anyone else.
How I change my password?
Go to your dashboard, setting and then click on change password.
How do I sign in to my account if I forget my password?
Go to log-in, enter your mail and then click on ‘forgot password’ button. It will take to reset link and then enter your email and new password.
How do I edit my account information?
Sign in to your account, go to ‘My Profile’ and change or add more details.
Can I book if I am a non-resident Bhutanese?
Anyone planning a trip to Bhutan can book and avail GoXimbo services.
Can I speak to someone in Customer Support?
GoXimbo offers 24x7 customer support. You can call us at +975 02 338730 or +975 1761 182 (all networks). You can also write to our customer support team and someone will get back to you within 5 hours of your inquiry.

Hotel Reservations

How do I know my reservation was booked?
You will receive an email on confirmation of your hotel booking. As well as on your dashboard.
Do I need to confirm my reservation?
There is no need to confirm your reservation.
How do I amend a hotel reservation?
To amend a hotel reservation, please contact our call center on +975 02 338730 or +975 1761 182 or write an email to us at goximbo@gmail.com
Will I be charged if I wish to cancel my hotel booking?
GoXimbo does not charge any fee for hotel cancellation. However, the hotel concerned might charge a fee for cancellation. You can either check on your hotel voucher or call our call center for details.
How do I cancel a hotel reservation?
To amend a hotel reservation, please contact our call center.

Payment Options

What payment options does GoXimbo have?
Currently we accept payments using credit cards, visa, master card, and even internet banking as well.
How do I know that my credit card information is safe on your site?
GoXimbo is a secured Site. Any information you enter when transacting over GoXimbo is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional information disclosure to third parties. You will notice that when you move from the passenger information page to the payment page, the url changes from http:// to https://. This shows that you are now on a secure channel.
What Is the Card Verification Number (CVV) on my credit card?
The Security Code is an important new security feature established by credit card companies in an attempt to further reduce the risk of Internet fraud. This number never appears on sales receipts or billing statements and it is only found on the card itself. The cardholder is required to enter the code number at the time of the transaction to verify that the card is in their possession.
Where is the Card Verification Number (CVV) located on my credit card?
Visa/MasterCard: Three-digit code after the last four digits of your credit card number on the back of the card within the signature field.
Under what name will my purchase be charged on the credit card statement?
Your purchase will be charged under GoXimbo.

Online Card Payments

Credit Card, Visa, Master payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.

GoXimbo, as a secured site, uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that GoXimbo offers you the highest standards of security currently available on the internet so as to ensure that your booking experience is private, safe and secure.

Internet Banking

If you have an account with any of the banks which have internet banking facility, then you can pay for your order through the respective bank's net banking options and the amount will be automatically debited from your account. GoXimbo processes payments through an online gateway system which enables safe and secure transactions.

Privacy Policy

GoXimbo respects your privacy and recognizes the need to protect the personally identifiable information (any information by which you can be identified, such as name, address, and telephone number) you share with us. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our websites.

In general, you can visit GoXimbo website without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user remains anonymous.

With specific reference to booking/e-commerce transactions, GoXimbo collects the following personal sensitive information from you while transacting through GoXimbo:
  • Name and Sex
  • Phone Number
  • Address
  • Credit Card details
  • Date of birth in case of a child

GoXimbo does not sell or trade upon any of the above foregoing information without the consent of the user or customer. The foregoing information collected from the users/customers/travelers is put to the following use:
  • Customer name, address, phone number, traveler’s name and age are shared with applicable service providers like the airlines, hotels, etc., for the purpose of reservation and booking the services for the customer/traveler.
  • Information like Credit Card Details and Net Banking Details are usually collected directly by the payment gateways and banks and not by GoXimbo, but if ever stored or retained by us, remain internal and is never shared, except that they may be shared with third party private/government security agencies to screen for fraudulent activities. These details are also shared with certain third parties only for the purpose of processing 'Cash Back & Discounts' and Charge Backs, if applicable.
  • Information like Mobile no, e-mail address and postal address may be used for promotional purposes, unless the customer/user "opts-out" of such use. If you choose not to share this information, you can still visit the GoXimbo website, but you may be unable to access certain options, offers and services.

GoXimbo takes appropriate steps to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure. Please contact us at goximbo@gmail.com to obtain names and addresses of the specific entities that shall have access to your personal information in a given transaction.

GoXimbo will continue to enhance its security procedures as new technology becomes available, and ensures that its security procedures are compliant with current applicable regulations.

If our privacy policy changes in the future, it will be posted here and a new effective date will be shown. You should access our privacy policy regularly to ensure you understand our current policies.

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